Apr 24 -- The Food and Drug Administration (FDA or we) is requesting information to help empower consumers with accurate, informative, and accessible food labeling. The purpose of this request is to obtain current information on the content, format, and accuracy of food label information that is presented to consumers through online grocery shopping platforms. We intend to use the information submitted in response to this notice to help improve consumer access to consistent and accurate nutrition, ingredient, and allergen information for packaged foods sold through e-commerce. Either electronic or written comments on the notice must be submitted by July 24, 2023.
FDA seeks to improve dietary patterns in the United States to help reduce the burden of diet-related chronic diseases and advance health equity. We are committed to accomplishing this, in part, by empowering consumers with accurate, informative, and accessible food labeling to help them in choosing healthier diets.
For purposes of this document, “e-commerce” refers to commercial transactions conducted on the internet. The Coronavirus Disease 2019 (COVID–19) pandemic greatly increased the use of e-commerce in the United States, including online grocery food shopping, which is the focus of this request for information (RFI). In 2019, consumers in the United States spent $62.2 billion on online grocery sales. In 2020, online grocery sales grew 54 percent, reaching $95.8 billion, and accounted for 7.4 percent of all grocery sales. Between 2019 and 2020, consumer use of online platforms to purchase at least some of their groceries rose from 19 percent to 79 percent, and this number is expected to grow. Online grocery orders are expected to make up 21.5 percent of all U.S. grocery sales in 2023.
Online grocery shopping could change consumer behavior for the long-term, given the shift in how people are purchasing groceries. The increase in online grocery shopping is an opportunity to ensure consumers are able to find and view label information that will help them make more informed and healthier food choices. . . .
We are interested in the nutrition (e.g., Nutrition Facts label), ingredient, and major food allergens label information that is available to consumers through online grocery shopping platforms. We are also seeking feedback about consumer experiences in viewing food labeling information when grocery shopping online. In particular, we would like data on how consumers use food label information and the extent to which different consumer groups (e.g., racial and ethnic minority groups, those living in rural communities, those with lower socioeconomic status, and persons with disabilities) access and use the information when shopping for groceries online.
FDA is responsible for assuring that foods sold in the United States are safe, wholesome, and properly labeled. . . . FDA addressed the issue of online labeling of food products in a 2007 “Dear Manufacturer” letter. . . .
The primary purpose of food labeling is to provide consumers with information to make informed decisions about the food they are purchasing, to make safe choices, and to maintain healthy dietary practices. For this to be possible, consumers need accurate, informative, and accessible food labeling when shopping for groceries online.
We are aware that many grocery retailers, manufacturers, and third-party online grocery providers present some label information online, such as nutrition and ingredient information. However, there may be inconsistencies in how and where this information is being displayed between the different types of online platforms (e.g., website, mobile application, etc.) and online grocery businesses. For example, the Nutrition Facts label and ingredient information may not be consistently available for the same food packaged and sold through the different online grocery providers. In some cases, there may be differences between the label on the food package and the information that is being made available online. This may include inconsistent nutrient values and differences in the format of the nutrition information presented online compared to the nutrition information that is declared on the package label.
In October 2021, FDA hosted the “New Era of Smarter Food Safety Summit on E-Commerce: Ensuring the Safety of Foods Ordered Online and Delivered Directly to Consumers” (Summit). Part of the Summit was designed to help us learn more about labeling of food products offered for sale through e-commerce. One session focused on food labeling. The session specifically addressed the nutrition, ingredient, and allergen information that is displayed through online grocery shopping platforms. We also established a public docket for the Summit and received limited comments that discussed food labeling issues associated with grocery foods sold through e-commerce. To ensure we have current data and information to inform our work to empower consumers with consistent and accurate nutrition, ingredient, and allergen information when grocery shopping online, we are providing additional opportunity for comment through this RFI. To inform next steps, we will consider comments from the Summit as well as data and information submitted in response to this RFI.
We request information on whether and how online grocery retailers, food manufacturers, and third-party online grocery providers are displaying nutrition, ingredient, and allergen information through online grocery shopping platforms. When responding, please identify the question by its number (such as 1.1) so that we can associate your response with a specific question. Specifically, we request data and information regarding:
1. Food Labeling Information Provided Through Online Grocery Shopping
1.1 The mandatory label requirements on most packaged foods include, in part, nutrition information (e.g., Nutrition Facts label), ingredient information, and major food allergens information (when applicable). What mandatory label information is currently available through online grocery shopping platforms? How consistently is mandatory label information presented across online grocery shopping platforms? Please provide any data and evidence to support your response.
1.2 How is nutrition, ingredient, and major food allergens information presented through online grocery shopping platforms? For example, where is the information available on the web page in relation to the product? Please provide any data and evidence to support your response.
1.3 When provided, is the nutrition, ingredient, and major food allergens information in the same format as on the packaged product (e.g., Nutrition Facts label format)? If pictures of the product are used, how does the manufacturer, retailer, or third-party online grocery provider ensure the information in the picture is consistent with the package label, readable, and accessible on all devices (e.g., laptops, smartphones etc.)? Please provide any data and evidence to support your response.
2. Industry Considerations and Logistics of Food Labeling in Online Grocery Shopping
2.1 Grocery foods may be sold in various ways through e-commerce, (e.g., directly from the manufacturer, a retailer, or through a third-party online grocery provider). How do manufacturers, grocery retailers, and third-party online grocery providers decide what label information to display for grocery foods sold through online platforms (websites, mobile applications, etc.)? Please provide any data and evidence to support your response.
2.2 What challenges and limitations do online grocery retailers, manufacturers and third-party online grocery providers encounter when seeking to display food labeling information on their respective platforms? Please provide any data and evidence to support your response. Also, what, if any, are the labeling challenges for international websites selling groceries online?
2.3 How do manufacturers, retailers, and third-party online grocery providers ensure that information online is consistent with the actual product package and that the information is accurate and up to date? Please provide any data and evidence to support your response.
2.4 How do online retailers and third-party online grocery providers address manufacturer reformulations that may alter a product's nutrition, ingredient, or major food allergens information? If there is a change or error detected, how do online grocery shopping platforms collect the information and update the website (e.g., is there a customer feedback loop or internal quality assurance process to detect and correct online labeling errors)? Please provide any data and evidence to support your response.
2.5 What measures are online grocery shopping platforms taking to ensure that consumers can access accurate nutrition, ingredient, and major food allergens information when purchasing groceries online? Have online grocery shopping platforms identified or capitalized on opportunities to leverage online platforms (e.g., interactive labeling) to improve consumer engagement with and accessibility to food labeling information? Please provide any data and evidence to support your response.
2.6 How are online grocery shopping platforms seeking to ensure online access to labeling information is equitable for consumers? Do current online labeling presentations present barriers to accessing labeling information for certain consumers? Please provide any data and evidence to support your response.
3. Consumer Use of Food Label Information in Online Grocery Shopping
3.1 What food label information do consumers expect to see when shopping for groceries online? For example, do consumers expect all the information presented online to be the same as the retail food package label? When there is a picture of a product label online, do consumers expect the picture of the label to be the same as the label on the retail food package? Please provide any data and evidence to support your response.
3.2 To what extent, and how, do consumers use nutrition, ingredient, and major food allergens information when grocery shopping online? For example, what percentage of consumers use the label to get information to support eating healthier? What percentage of consumers use the label information because of specific dietary concerns? We would be especially interested in demographic data on consumers who view label information when grocery shopping online. Please provide any data and evidence to support your response.
3.3 What do consumers find most challenging about navigating online shopping platforms for specific label information needs? Please provide any data and evidence to support your response.
3.4 What data are available on the most effective ways for presenting nutrition, ingredient, and major food allergens information specifically through online grocery shopping platforms (websites, mobile applications, etc.), so that consumers can easily access the information? For example, is there a specific format (e.g., Nutrition Facts label format) that consumers find useful in an online grocery shopping platform? What are effective means of displaying this information on the platform (e.g., link to additional product information, viewable on the top 50 percent of the web page) to ensure consumers have ready access? Please provide any data and evidence to support your response.
FRN:
https://www.federalregister.gov/d/2023-08543